Quality and service is still the largest auto consumer issues - quality, service, automotive consumption - auto repair and maintenance industry

3 1 Mondays morning, "3? 15 car consumer rightsHe believes that service on behalf of the integrity
forum" in the message, the newspaper held a grandand credibility, automotive business should attach
meeting room, which is this year's "3? 15"great importance to the present car consumption has
"Information Times" launched the first "confidence Kainot implemented the "three guarantees", by the total
Sing, 2010 "automotive industry's first shot series.enterprise commitment problem, automakers tend to
Consumer Council, the Secretary-General inshirk, and this harmful the legitimate rights of
Guangzhou Li Yongqiang, deputy director of civil andconsumers, damage to corporate brand image, and
military information military newspaper, newspaperultimately the loss of economic benefits. So do a
information and Tang, director of automobile, moregood job as a business service could seize the
than 30 representatives of manufacturers andmarket.
distributors, as well as eight owners representativesOwners on behalf of Pre-impact car buyers
gathered to talk about car consumption and serviceconfidence in the quality of service
problems, and actively expressed their views andOwner Jun Wu (pseudonym), the scene at the
opinions, and the atmosphere warm. In theforum said that he was fond of the snow [Summary
afternoon, newspaper "Auto Market Integrity Surveypicture forum], but eventually bought a Camry
unannounced visits to group" has in-depth Guangzhou[Review Photo Forum]. Because he entered a
Auto Market, launched thoroughly investigated.Chevrolet 4S shop, for a long time with no response,
Council Representative Consumer complaints thisSell Officers that he was not the purchaser. The
year, a substantial increase in the Guangzhouowner of the store turned a few laps later, angrily
Automotiveleft. In his view, such an attitude can not make him a
Forum site, Guangzhou City, the Consumer Council togood impression on the brand created, Ke Luzi is the
the Secretary-General Li Yongqiang delegates saidbrand's flagship car as much of this attitude, the
that with the increase in car sales, Guangzhou andowner of the car after the service even less sure. So
automotive consumer-related complaints than lastgive it up. Attitude can be seen in a very important
year on the increase. Automotive quality and servicepart of selling cars.
remains the greatest concern of consumers is mostAnother owner Lisi (a pseudonym) says he
complaints industry issues.encountered security problems. He explained, bought
Example, he said, a friend ordered one last yeara new car, not long before the right side mirror was
BMW Car, the contract limit by the end of Decemberbroken stones flying, he called the insurance company
Orthogonal, but not on time Orthogonal 4S shop, besite and asked whether taking pictures, the insurance
delayed to April, which is a serious breach of contractcompany back without taking pictures, directly open
business, such incidents Market Often occurs, is veryto the 4S shop Service The results 4S stores have
abnormal.to live that need photos, into a dilemma, and finally
Yongqiang that, in addition to product quality,the insurance companies admit that they made a
consumers are most concerned about is themistake, but the owners have had to drive back on
after-sales service. In fact, services include pre-salethe ground to take pictures, solve the problem.
and after three parts, a lot of consumers thinkExtreme events like this will affect consumer
businesses are very good pre-sales services, sellingsentiment, waste a lot of time cost, the case in the
on the deterioration of sale becomes very poor, butabsence of rear-view mirror, driving is not safe. The
rather most of the problems arise after saleowners are complaining.
Therefore, most complaints of these problems.